Booking and Cancellation Policy

Information about us and how to contact us

Who we are:

We are GHW Training Ltd, a company registered in England and Wales. Our company registration number is 14751385 and our registered office is at 34 Dawson Drive, Prestatyn, Denbighshire, LL19 8SY.

How to contact us:

You can contact us by telephone on 0330 043 8356 or by writing to us at sales@ghwtraining.co.uk.

How we may contact you:

If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us in your booking. We may from time to time contact you using alternative communication channels, which may include social media, web chat or SMS.

“Writing” includes emails:

When we use the words “writing” or “written” in these terms, this includes emails.

Booking a session with us

You can book directly via email: sales@ghwtraining.co.uk or through our online booking form on our website: www.ghwtraining.co.uk, choosing the correct course, or contact us on 0330 043 8356 to arrange a suitable date and time. All courses will be paid for via the website prior to attendance unless credit terms have been agreed beforehand. Electronic certificates will be issued within seven working days of successful completion of the course and, if applicable, when full payment has been received.

Credit terms are at the discretion of GHW Training Limited and will generally be granted to institutes such as Education Facilities the NHS and Councils. An official Purchase Order must be issued. Where the Purchase Order is responded to with an email headed “Purchase Order Acknowledgement”, it is deemed that credit terms have been accepted. No other reply will be considered as an acknowledgement and the course must be paid for prior to commencement.

Payment: 

For public bookings, the payment must be made prior to the course. For schools and public institutions, it is possible to request an invoice which must be paid within 7 days of the course date. Failure to pay may result in:

• The delegates place on the training being withdrawn
• GHW Training ceasing to provide the training
• Withholding any certification that is due to the delegate/s concerned.

For all private on-site bookings, where credit terms have been agreed, payment will be made within seven days of the course being completed or within seven days of the invoice being issued, whichever is later. Payment can be made via BACS transfer or card.

For all public course bookings made via our website, individuals are required to make payment at the time of booking by debit/credit card. All prices are exclusive of VAT.

Where credit terms have been agreed

Payment will be made within seven days of the course being completed or within seven days of the invoice being issued, whichever is later. Electronic certificates will be issued within seven working days of successful completion of the course and payment being received.

No certificates or confirmation of completion will be issued prior to payment being received.

Supply of training

• To undertake and provide the Services in accordance with any brief and deadline agreed with the Buyer and;

• to manage and carry out the Services in an expert and diligent manner and to provide his/her services to the best of his/her technical and creative skill and to be solely responsible for how the services are provided;
• to the best of his/her ability, promptly and faithfully to meet the Deliverables and deadlines agreed with the Buyer;

• The Seller is free to undertake and accept other engagements, except those which lead or might lead to any conflict of interest between the Seller and the Buyer during his or her appointment;
• To use such suitably qualified and experienced personnel as he or she may from time to time deem appropriate;
• The Seller has the right to supply a substitute of equivalent knowledge and expertise and acknowledges that the Buyer has the right to refuse the replacement if, in the reasonable view of the Buyer, the replacement is not sufficiently qualified to undertake the work. Where substitution occurs, the Business will remain responsible for its obligations under the agreement and will be responsible for the payment of the replacement, so that there will be no further payments outside of the agreed terms to pay for any handover period between the original and the replacement.
• To keep the Buyer informed of progress on the Services in which they are engaged and shall produce written reports on the same from time to time when so requested by the Buyer. While the Seller’s method of working is entirely their own and they are not subject to the control of the Buyer, they shall nevertheless comply with this and any other reasonable requests of the Buyer (or its clients) which do not impact upon the Seller’s method of working.

• Customers Obligations

  • Ensure that the terms of the Order are complete and accurate;
  • Co-operate with the Seller in all matters relating to the Services;
  • Provide the Seller, its employees, agents, consultants and subcontractors, with access to the Buyer’s premises as reasonably required by the Seller to provide the Services;
  • Provide the Seller with such information and materials as the Seller may reasonably require to supply the Services, and ensure that such information is accurate in all material respects;
  • Obtain and maintain all necessary licenses, permissions and consents which may be required for the Services before the date on which the Services are to start; and
  • keep and maintain all materials, equipment, documents and other property of the Seller (Seller Materials) at the Buyer’s premises in safe custody at its own risk, maintain the Seller Materials in good condition until returned to the Seller, and not dispose of or use the Seller Materials other than in accordance with the Seller’s written instructions or authorization.
  • If the Seller’s performance of any of its obligations in respect of the Services is prevented or delayed by any act or omission by the Buyer or failure by the Buyer to perform any relevant obligation (Buyer Default):
  • the Seller shall without limiting its other rights or remedies have the right to suspend performance of the Services until the Buyer remedies the Buyer Default, and to rely on the Buyer Default to relieve it from the performance of any of its obligations to the extent the Buyer Default prevents or delays the Seller’s performance of any of its obligations;
  • the Seller shall not be liable for any costs or losses sustained or incurred by the Buyer arising directly or indirectly from the Seller’s failure or delay to perform any of its obligations; and
  • the Buyer shall reimburse the Seller on written demand for any costs or losses sustained or incurred by the Seller arising directly or indirectly from the Buyer Default.

Other information

Failure to Show: 

Any delegate failing to attend without notice will still reflect a bonafide booking and the full fee will remain payable for the course not attended. A further course fee will be payable if a re-booking is made. If a delegate fails to attend due to on the day illness, the payment will be reviewed at the discretion of GHW Training Ltd.

Course Timings and Attendance: 

Delegates must adhere to timings as stipulated on the course confirmation. Failure to attend and part of the course will result in the delegate’s removal from the final examination (where applicable). The purchaser acknowledges that if a delegate arrives late for a course or is absent from any session, GHW Training Ltd reserves the right to refuse to accept the student for training – if it decides in its sole discretion that the student will gain insufficient knowledge or skill in the time remaining. In all such cases, the full course fee remains payable. To conform with Health and Safety Executive (HSE) requirements for statutory certificates, attendance at all sessions is mandatory.

First Aid at Work Refresher Course: 

Delegates on a Refresher or Re Qualification course must be in possession of a First Aid at Work certificate valid within 28 days of the course start date.

Certificates: 

For all accredited courses, the initial issue of an e-certificate is included within the course fee. Certificates are sent to the bookers email address when we receive them from the awarding body. Claims for errors on certificates must be made in writing within 28 days of the date of issue of the certificate.

Any discrepancies’ regarding certificates made after 6 weeks of the course date, will be investigated at the discretion of GHW Training Ltd. We reserve the right not to issue certificates where an invoice remains unpaid.

Companies Booking Private Onsite Training

Room Requirements:

The room being used for the training must be large enough to accommodate all delegates attending the course, typically 10 to 12 people, with sufficient room to practice practical aspects that involve kneeling or lying on the floor. Measurements of the room can be adjusted in accordance to the number of delegates attending, at the discretion of GHW Training.

Please note: Trainers have the right to refuse to carry out training where the training space is either too small or not suitable. No refunds will be available where a trainer has to refuse to carry out the training as above.

Force Majeure: 

GHW Training cannot be held responsible for any incident or occurrence outside its control that affects the provision of any given course date, course forecast, course content or course timing, and/or including cancellation, amendment or re-scheduling. Where a course content or course timing must be amended/cancelled/re-scheduled, GHW Training Ltd will make every reasonable effort to make alternative arrangements.

Right of Admission: 

GHW Training reserves the right to refuse admission to any delegate exhibiting unruly or anti-social behaviour to either its staff or other delegates. Any such incident will result in the immediate removal of the offending party.

Complaints Procedure:

If you are dissatisfied or have concerns with any areas of the course, we would like to hear from you. Please email us at sales@ghwtraining.co.uk with any feedback.

Re-scheduling and Cancellation

Should you need to reschedule your booking, please contact us as soon as possible. We will do all we can to accommodate your request, but it will be very much subject to availability and how long before the event you tell us. Please note that we cannot be responsible for any travel delays or difficulties you may incur on your journey to us.

In the unfortunate event that you should need to cancel your session with us, we require written notice of cancellation. Upon receipt of your cancellation notice, your fee will be refunded according to the following schedule:

• over 4 weeks prior to the course start date – no charge
• 2-4 weeks prior to the course start date – 50% of the course fee
• Less than 7 days prior to the course start date – 100% of the course fee